Privacy Policy - NTX Med Care

Privacy Policy

NTX Med Care is a virtual healthcare practice operated by Dr. Frank B. Lee MD Health Services PLLC and powered by NexGenAI Health Care. We are committed to protecting your privacy and safeguarding your personal information in compliance with applicable laws and healthcare regulations.

Information We Collect

We may collect personal information including your name, phone number, email address, date of birth, and health-related information when you complete forms on our website or engage with our services.

How We Use Your Information

  • Provide telemedicine and healthcare services
  • Schedule and confirm appointments
  • Send prescription and care updates
  • Communicate important service-related notifications
  • Improve our services and user experience
  • Comply with legal and regulatory obligations

SMS Communications & Consent

By providing your phone number and opting in through our website forms, you consent to receive SMS messages from NTX Med Care.

These messages may include:

  • Appointment confirmations and reminders
  • Telemedicine scheduling updates
  • Prescription notifications
  • Care follow-ups
  • Service-related alerts

If you provide separate, optional consent, you may also receive promotional and marketing messages, including special offers, discounts, and updates about our services.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

No Sharing of Mobile Information

We do not share, sell, or rent your phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and improve website functionality.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information in accordance with HIPAA and industry standards.

User Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for communications at any time

Third-Party Services

We may use secure third-party platforms, including CRM systems and messaging providers, to support our operations and deliver SMS communications. These providers are required to maintain confidentiality and appropriate security standards.

Contact Information

If you have any questions regarding this Privacy Policy or your data, please contact us:

NTX Med Care
Operated by Dr. Frank B. Lee MD Health Services PLLC

1505 W. McDermott Dr., Suite 200
Allen, TX 75013
Phone: 469-854-3371

Last Updated: March 2026